Front Desk Agent

Join our team at The Leta by Hilton Tapestry Collection Hotel in Goleta, CA, and be part of a unique and dynamic work environment. As a Front Desk Agent, you will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts.

Requirements

• Greet customers immediately with a friendly and sincere welcome
• Complete the registration process by inputting and retrieving information from a computer system
• Verify and imprint credit cards for authorization using electronic acceptance methods
• Promptly answer the telephone using positive and clear English communication
• Close guest accounts at time of check out and ascertain satisfaction
• Field guest complaints and resolve problems within established guidelines
• Summon guest service personnel for assistance to escort guests to their rooms as appropriate
• Provide safety deposit boxes for guest by escorting them to the vault room
• Operate facsimile machine to send, receive, and log incoming transmissions
• File registration cards in room number order
• Retrieve registration cards from the files for each check out
• Other duties as assigned by the supervisor

Benefits

• Competitive hourly rate of $21.00