Customer Support & Experience (m/w/d)
Sportlädchen GmbHCologne, North Rhine-Westphalia, Germany
Posted December 1, 2025
Full Time
About the Company
A dynamic, growing Cologne-based e-commerce company around the topic of fitness with a sporty-lively atmosphere.
Job Description
As the head of customer support, you will be responsible for managing customer inquiries, introducing and optimizing automated workflows and AI-supported support solutions, and maintaining and optimizing the CRM to maximize customer satisfaction and loyalty.
Requirements
- Experience in building or leading a modern customer support team, ideally in e-commerce
- Tech-savvy and familiar with automation tools and CRM systems
- Excellent communication skills and a genuine customer mindset
- Fluent German and good English language skills
Benefits
- Fair salary & extras
