Client Success Manager
springbigFlorida, United States • Washington, District of Columbia, United States • Canada
Posted March 26, 2026
Full Time
About the Company
Springbig is the leading SaaS loyalty, marketing, and customer engagement platform serving retailers and brands across highly regulated industries throughout the U.S. and Canada.
Job Description
Client Success Manager responsible for driving adoption, retention, and measurable business outcomes for mid-market clients using Springbig's platform. Must have 3+ years of Customer Success or Account Management experience, strong communication and data-driven decision-making skills, and experience with digital marketing, email, and SMS marketing platforms.
Requirements
- 3+ years of Customer Success or Account Management experience
- Proven background in digital marketing, including campaign optimization, customer engagement strategies, or marketing automation platforms
- Strong communication, data-driven decision-making, and relationship-building skills
- Hands-on experience with email and SMS marketing platforms and CRM systems such as Salesforce
Benefits
- Full benefits package (Health, Dental, Vision, Life)
- 401k with matching
- Unlimited PTO
