Principal Product Marketing Manager

Sprinklr is looking for a Principal Product Marketing Manager to lead the global positioning and marketing strategy for Sprinklr Service. The successful candidate will have 8-12 years of experience in Product Management/ Product Marketing, with a focus on CCaaS, Contact Center, or Customer Service technology. They will own the full product marketing mandate for Sprinklr Service, including defining the global positioning and messaging architecture, developing and evolving core value propositions, and leading global GTM strategy.

Requirements

• 8–12 years of experience in Product Management/ Product Marketing, with a significant emphasis on the CCaaS, Contact Center, or Customer Service technology space
• Deep understanding of current technology shifts, specifically AI, and how they inform and shape the CCaaS landscape
• Deep CCaaS market expertise – you understand the competitive landscape buyer personas, and macro trends shaping the future of customer service
• Proven track record of owning and scaling positioning frameworks for complex B2B SaaS products in competitive markets
• Demonstrated success leading GTM strategies for enterprise customer service or contact center solutions – from launch planning to field enablement to market awareness
• Strong storytelling and executive communication skills – Ability to communicate credibly with CX leaders, Sales VPs, and industry analysts
• Analytical and data-driven – Comfortable making strategic decisions with market data, win/loss analysis, and competitive intelligence

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive
• Paid time off to recharge and spend time with loved ones
• Voluntary healthcare coverage in countries where applicable
• Open Mentoring Program to create meaningful connections that support growth and amplify our focus