Exchange Engineer
SRI Tech Solutions Inc.Bellevue, Washington, United States
Posted January 17, 2017
Full Time
About the Company
SRI Tech is a fast-growing and dynamic IT staffing and solutions firm.
Job Description
SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services. The Exchange Engineer will provide technical guidance, mentor Support Engineers, and review cases to ensure high-quality service.
Requirements
- Build technical skills of Support Engineers by providing technical and Engineer mentoring.
- Review Support Engineer open cases and provide technical guidance.
- Conduct case review meetings at least once a week
- Maintain a solid working relationship with MS Technical Advisors (TA’s)
- Documented Call Coaching on all Support Engineers for which a ST is responsible.
- Formulate action plans for Support Provider’s with poor Quality of Service surveys or poor technical skills.