ServiceNow Senior Technical Consultant - ITSM Pro

We are seeking an experienced ServiceNow Senior Technical Consultant with in-depth expertise in ITSM Pro and its advanced capabilities to design, configure, and deliver cutting-edge IT Service Management solutions using ServiceNow ITSM Pro features such as Virtual Agent, Predictive Intelligence, Performance Analytics, and Continual Improvement Management (CIM).

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 5+ years of experience implementing and supporting ServiceNow solutions.
• 2+ years of hands-on experience specifically with ServiceNow ITSM Pro modules.
• Strong knowledge of core ITSM processes: Incident, Problem, Change, Request, Knowledge, Service Catalog.
• Proficiency in JavaScript, Glide scripting, Flow Designer, and MID Server integrations.
• Strong understanding of ITIL v3/v4 and ability to map business requirements to ITSM solutions.
• Experience working in Agile/Scrum delivery environments.

Benefits

• 401k Matching
• Generous Paid Time Off
• Tuition Reimbursement