Patient Experience Officer-Longevity Clinic – Admin

Responsible for partnering with practice and operational teams to provide a welcoming and friendly atmosphere to patients and visitors, and to gather and provide feedback on patient and family experience for quality improvement purposes.

Requirements

• Promotes a welcoming and friendly atmosphere to the patients and visitors
• Ensures greeting patients, relatives, staff and visitors in a professional and courteous manner
• Manages visitors by communicating the visiting time, amenities available, and services SSMC provides
• Explains facility policies and procedures for patients, families and visitors
• Assists the patient with their concerns that are not able to be solved by their care team directly
• Facilitates sharing patient concerns with an appropriate staff member(s), and assist coordinates the resolution of the case among multidiscipline team if appropriate.
• Maintains records of patient requests and concerns using the patient experience database system in an efficient manner for quality improvement opportunities
• Communicates with patients and relatives in person with excellent standards of customer care
• Assists patient with information on how to submit a formal complaint
• Maintains confidentiality of patient information in accordance with facility policy
• Ensures all written documents are clear and in the appropriate format
• Maintains the highest standards of patient care

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship