Product Owner II - (Infrastructure Enterprise Services)
St. Jude Children's Research Hospital - ALSACMemphis, Tennessee, United States
Posted April 20, 2026
Full Time
About the Company
ALSAC is one of the world’s most iconic and respected nonprofits, dedicated to helping St. Jude cure childhood cancer.
Job Description
ALSAC is seeking a Product Owner II to own the end-to-end support experience for employees, ensuring timely, reliable, and high-quality support. The role will define the product vision, prioritize tasks, and partner with IT leaders to drive improvements.
Requirements
- Strong working knowledge of Service Desk and Client Services operations
- Proven experience owning products or services in a service-oriented or IT operations environment
- Solid understanding of hardware, software, and network setup related to end user computing
- Experience using agile methodologies (Scrum) to drive delivery and improvement
- Ability to facilitate discussions, resolve disagreements, and balance competing priorities
- Excellent written and verbal communication skills
Benefits
- Core Medical Coverage
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
