Registered Nurse-Cardiovascular Surgery

As a Registered Nurse-Cardiovascular Surgery, you'll deliver an exceptional experience to patients, provide support to team members, and use nursing judgment to answer patient calls and provide direct care. You'll also be responsible for verifying patient demographic information, assisting with patient education, and resolving complex patient issues independently.

Requirements

• Greets all patients with a warm and welcoming tone
• Demonstrates effective communication using AIDET techniques on every call
• Verifies patient demographic information and accurately enters same into computer system
• Assists patients in understanding account balances
• Serves as a clinical resource for other team members or internal customers
• Prioritizes calls, responds to patient communications, and routes complete and accurate messages to the appropriate individual
• Creates a positive patient experience at every encounter
• Handles escalated calls, resolving more complex patient issues independently and in real time whenever possible
• Research complex clinical issues and works with support resources to resolve patient issues and/or partners with others to resolve escalated issues
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated
• Intervenes with care providers (doctor’s offices) on behalf of the patient to assist with appointment scheduling or connections with internal specialist for assistance when needed