Benefits Specialist - Wisconsin

Benefits Specialists support the administration of public employee benefit programs for the Wisconsin Department of Employee Trust Funds (ETF).

Requirements

• Ability to analyze records and determine benefit eligibility
• Skill in understanding and communicating complex benefit information
• Strong customer service skills (phone, written, and in-person)
• Ability to interpret WI Statutes, Administrative Code, and ETF policies
• Ability to provide accurate information while maintaining confidentiality
• Strong interpersonal skills and ability to interact with diverse audiences
• Proficiency with Microsoft Office and database/software applications
• Ability to use case management, CRM, and benefit processing systems
• Strong written and verbal communication skills
• Ability to learn and apply complex program rules
• Positive attitude, adaptability, and professional presence

Benefits

• Paid time off
• Benefits for this role
• 401(k) matching