The Business Relationship Manager - Priority Acquisition will be responsible for operational quality, responsive and responsible selling, and practice appropriate sales and marketing skills. They will ensure nil customer complaints, manage operational risk, and comply with all applicable laws, regulations, and the Group Code of Conduct.
Requirements
- Operational quality - Error free customer application & documentation
- Responsive and responsible selling
- Practice appropriate sales and marketing skill
- Ensure nil Customer complaints
- Zero tolerance – Fraud, Mis-selling
- Attend training, acquire knowledge and apply to job function
- Adhere to all policies, guidelines and procedures, comply with local regulatory requirements
- Comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
- Conduct CDD, MLP & TCF diligently
- Manage operational risk
- Ensure all governance checks are duly passed
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Benefits
- Core bank funding for retirement savings
- Medical and life insurance
- Flexible and voluntary benefits
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
- Minimum global standards for annual and public holiday, which is combined to 30 days minimum
- Flexible working options based around home and office locations, with flexible working patterns
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- Continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
