Client Service Manager - Transaction Banking

Job Description: The Client Service Manager - Transaction Banking will oversee daily operations to achieve service excellence and meet goals established by the Group. Key responsibilities include ensuring high-quality services to customers, managing staff duties, and driving initiatives to innovate and digitize processes.

Requirements

• Bachelor’s degree in Banking or Finance preferred
• 5+ years of experience in banking, analytical or another relevant environment
• Comprehensive knowledge of CCIB Client Coverage, Transaction Banking, and Financial Markets products
• Solid understanding FI Clearing, Correspondent Banking, Cash Processing & Investigation
• Strong analytical capabilities with keen attention to detail and the ability to interpret large volumes of information
• Proficient problem-solving skills with the capacity to influence stakeholders at all organizational levels

Benefits

• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
• Minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
• Development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• Continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning