Lead of WRB High-Net-Worth Client Onboarding services

Lead the E2E delivery of WRB High-Net-Worth Client Onboarding services, with a focus to provide superior client experience under standard process/operating model, and adequate controls and governance at country whilst continuously optimizing for costs and resourcing. The ideal candidate will have leadership skills, growth mindset, problem-solving skills, team management, process management, and communication skills.

Requirements

• Strategy: Work with Group Onboarding CoE to design standard E2E processes for HNW client onboarding experience
• Business: Collaborate with business teams/ control partners supported with robust technology solutions to achieve best-in-class HNW E2E Client Onboarding Experience
• Processes: Drive a data-driven operations, develop metrics and build data analytics to track digital origination, STP rate, TAT and productivity of different operations processes
• People & Talent: Continue to develop leadership and talents and build succession plan in different levels
• Risk Management: Proactive Risk Management and Governance, maintain high quality of the deliverables, regulatory & business conduct
• Governance: Embed Here for good and Group's brand and values
• Key Stakeholders: Internal (Country WRB Biz, Country WRB Ops Teams, Group CDD & Onboarding, CFCR, Legal, BRM), External (Government Agencies)

Benefits

• Competitive salary and benefits
• Core bank funding for retirement savings, medical and life insurance
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning