Senior Fraud Analyst

The Senior Fraud Analyst will be responsible for minimizing fraud losses by actioning alerts on the Fraud Detection systems, monitoring fraud detection queues, and analyzing customer account activity. The role requires excellent communication skills, stakeholder management, and risk management skills. The ideal candidate will have a bachelor's degree and 1-3 years of experience in a related field.

Requirements

• Bachelor’s degree/University degree with 1-3 years of minimum experience
• Relevant experience in a related role will be an added advantage
• Consistently demonstrates clear and concise written and verbal communication
• Ability to communicate fluently in English with clients
• Should be flexible in working in 24/7 rotational shift and making outbound calls

Benefits

• Core bank funding for retirement savings
• Medical and life insurance
• Flexible and voluntary benefits available in some locations
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days)
• Minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform
• Development courses for resilience and other human skills
• Global Employee Assistance Programme
• Sick leave
• Mental health first-aiders
• Self-help toolkits