Customer Service Specialist - Business Care
Stanley Black & Decker, Inc.Auckland, Auckland, New Zealand
Posted March 16, 2026
Full Time
About the Company
Stanley Black & Decker is the world's largest tool company, committed to innovation and solving problems through technology.
Job Description
Join our team as a Customer Service Specialist/Business Care Partner to ensure sales data and ordering expectations of customers are met. The role involves dealing with internal and external stakeholders, resolving enquiries, and processing compensation and refunds. We offer a hybrid work arrangement and a competitive salary plus unique entitlements and benefits.
Requirements
- Previous experience in a phone-based customer service environment
- Passion for building relationships with internal and external stakeholders
- Exceptional communication and problem solving abilities
Benefits
- Discounts on Stanley Black & Decker tools and other partner programs
- Additional leave: Annual Mental Health and Wellbeing Day
- Health Insurance (Full Cover)
- Ability to join WHEREFIT (Gyms, activewear, food discounts among others)
- Access to LinkedIn Learning
