Customer Care Consultant

This role will provide dedicated and superior customer care support for general enquiry, billing support, and technical troubleshooting and resolution related to all StarHub consumer services. The role involves handling enquiries, resolving customer complaints, and collecting feedback to enhance customer experience.

Requirements

• Diploma in IT /Computer Studies / Networking / or ‘A’ level with relevant experience in a service industry
• 1 to 2 years of working experience in a service industry
• Pleasant, warm and cheerful personality
• Strong team player with initiative and ability to perform under pressure
• Proficient in English and Chinese or one other language
• A good listener with excellent interpersonal and communication skills
• Customer focused with a strong analytical problem-solving mind
• Highly adaptable in a dynamic environment

Benefits

• Opportunity to work with a well-established company
• Chance to develop skills in customer service and technical support
• Rotating shift duties and weekend work may be required
• Other benefits not specified