Senior Manager, Enterprise Engineering

Senior Manager, Enterprise Engineering is responsible for the strategy, delivery, and sustained health of StarHub’s CRM and Order Management platforms, particularly Salesforce. This role focuses on ensuring seamless customer and employee experiences, driving automation, platform stability, compliance, and business continuity. The role also involves leading the CRMOM technology roadmap and overseeing operations to deliver measurable results.

Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Business Information Systems, or related field
• 10+ years of experience in CRM/OM platforms, with at least 5 years in senior leadership roles
• Demonstrated ownership of mission-critical domains with responsibility for budgets, teams, and long-term strategy
• Deep knowledge of CRM and OM platforms, including Salesforce CRM and CloudSense CPQ/Order Management
• Proven experience supporting sales and service workflows across SME, Enterprise, and Wholesale customer segments
• Strong understanding of CRM UX optimization, workflow integration, and end-to-end fulfilment processes
• Familiarity with enterprise IT ecosystems (e.g., SAP, billing, middleware, DevSecOps practices)
• Experience running teams in a DevOps operating model