Service Delivery Manager

Responsible for overseeing the end-to-end delivery of services to clients, ensuring high-quality performance, customer satisfaction, and continuous improvement.

Requirements

• Build and maintain strong client relationships
• Manage client expectations and inquiries
• Continuously evaluate service delivery processes
• Partner with sales team to identify upsell and cross-sell opportunities
• Manage service delivery budgets
• Identify potential risks and issues related to service delivery
• Prepare and deliver regular service performance reports
• Maintain accurate and up-to-date documentation