Social Service Technician
State of DelawareWilmington, Delaware, United States
Posted April 7, 2026
Full Time
About the Company
The State of Delaware is a public sector employer offering diverse career opportunities across a broad spectrum of services, including transportation, social services, environmental protection, law enforcement, accounting, nursing, human resources, and information technology. Employees play a vital role in safeguarding communities, preserving quality of life, and delivering essential programs that benefit residents and their families. The agency distinguishes itself by serving not only the state government but also the everyday needs of Delawareans, fostering a culture of public service and community stewardship. Interested candidates can explore available positions through the official Delaware State Jobs portal.
Job Description
Make a Difference with DHSS. As a Social Service Technician, you'll be the direct first point-of-contact, fulfilling the needs of all that comes into the facility and educating on the needs-based benefits offered by DSS.
Requirements
- Distributes program benefits/resources to eligible clients.
- Distributes forms, brochures, fact sheets and other related information.
- Completes or assist clients in completing preliminary information and reviews forms for completeness.
- Provides routine information regarding programs.
- Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses.
- Gathers routine information according to a standard format for use in determining eligibility of benefits.
- Conducts follow up activities on clients as assigned.
- Refers clients/cases to appropriate agency for additional resources.
- May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system.
- Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker.
- Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation.