CUSTOMER SERVICE REPRESENTATIVE II - 73005012
State of FloridaOrlando, Florida, United States
Posted April 9, 2026
39960 - 54096 USD
Full Time
About the Company
The State of Florida offers diverse career opportunities across various departments, focusing on responsive public service to over 19 million residents. Positions range from policy influence to reliable resource provision, emphasizing critical thinking, creativity, and dedication. The state values professional development, quality of life, and offers a favorable tax climate and business-friendly policies.
Job Description
The Florida Department of Revenue invites applications for a Customer Service Representative II (Quality Control Analyst) position in Orlando. The successful candidate will perform as a team lead for customer support, mentoring and training team members, and resolving case issues. This role is eligible for telework and offers a competitive salary and benefits package.
Requirements
- Currently employed with the Florida Department of Revenue
- Two years of Child Support Program experience
- One year of experience as a Revenue Specialist III
- Experience coaching, mentoring, or instructing others
- Two years of experience conducting research and analyzing information to make decisions
- Two years of experience communicating with customers for the purpose of resolving inquiries
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance