REHABILITATION CASE COORDINATOR I (UMP)

The Division of Rehabilitation Services is seeking a Rehabilitation Case Coordinator who will work with counselor(s) and the case management system to determine daily priority of customer service delivery. The position will assist applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.

Requirements

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.

Benefits

• Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually
• 10-25 Days of Paid Vacation time annually
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)