Technical Support Unit Manager (Public Service Administrator, Opt. 1)

The Department of Healthcare and Family Services, Child Support Services (CSS) - Bureau of Policy and Program Support is seeking to hire a highly qualified and motivated professional to join our Technical Support team in the role of Public Service Administrator. Subject to management approval, the Technical Support Unit Manager will independently conduct research of division-wide needs as they relate to daily operations and collection enhancements with a focus on statewide database systems and data-processing capabilities.

Requirements

• Knowledge, skill, and mental development equivalent to completion of four (4) years of college, preferably with courses business or public administration
• Prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization
• Three years (3) of administrative experience in state and federal policy as it relates to child support and in statewide database systems processing including case structure, participant relationships and the effects of case and participant types on financial distribution
• Three (3) years of experience working on database structures and data base relations, data base cleanup, and data reconciliation
• Two (2) years of experience adapting business practices to new database

Benefits

• Monday-Friday work schedule
• Flexible work schedules are available in many program areas. (Remote work may be an option for certain positions.)
• Health, Life, Vision, and Dental Insurance
• Pension Plan
• Paid Parental Leave
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Employees earn (12) paid Sick Days annually.
• New Employees earn (10) paid Vacation Days their first year of service and can earn up to (25) paid Vacation Days annually.
• Employees earn (3) paid Personal Days annually.
• (13-14) paid holidays annually (based on start date)