AI Engineer / Senior Platform Support Officer

This is an L3 Support Engineer / Senior Platform Support Specialist position within the Generative AI Team. Our primary objective is to ensure the reliability, performance, and operational excellence of enterprise-grade Generative AI platforms spanning Azure and AWS ecosystems.

Requirements

• Serve as the final escalation tier (L3) for complex production incidents related to Azure OpenAI, Azure AI Foundry, Databricks, and AWS Bedrock
• Perform advanced root cause analysis (RCA) on platform outages, performance degradation, model inference failures, token/rate-limiting issues, API errors, and integration breakdowns across multi-cloud Gen AI environments
• Monitor, maintain, and optimize the health, performance, and cost-efficiency of Gen AI workloads across Azure and AWS

Benefits

• Retirement Plan
• Insurance Coverage
• Paid-time off
• Access to Employee Assistance Program
• Incentive Compensation
• Eligibility for Tax-Advantaged Savings Plans