Product Specialist, Charles River Development, Officer

Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. The role of Product Specialist involves providing application support, identifying client requirements, and continually deepening product, business, and industry knowledge through role exposure, keeping up to date with new features, and personal development.

Requirements

• Providing business/functional support for investment management or trading systems
• Handling complex and challenging application problems
• Identifying client requirements, devising solutions, defining product enhancement requests, and suggesting workarounds
• Making astute use of all available resources to progress investigations
• Providing best practice guidance, solution design, and instructions to clients and colleagues
• Taking responsibility for both technical and functional investigations
• Proactive management of client cases to ensure high levels of customer satisfaction
• Managing client expectations
• Appropriately escalating significant issues to line manager
• Liaising with the product engineering team to detail software enhancement requests and document potential defects

Benefits

• Generous medical care
• Insurance
• Savings plans
• Flexible Work Program
• Development programs and educational support
• Paid volunteer days
• Matching gift program
• Access to employee networks
• Inclusive development opportunities
• Flexible work-life support