Manager, Business Operations

The Manager, Business Operations will oversee processes and personnel responsible for proposal preparation, coordination with clients/partners, and project management. The role will require exceptional customer support skills, contract management experience, and leadership abilities.

Requirements

• Exceptional customer support skills
• Excellent understanding of contracts and demonstrated ability to manage contracts
• Ability to instill and maintain confidence in customer base
• Excellent leadership and management abilities
• Strong ability to motivate company personnel to meet project requirements within budget
• Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
• Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
• Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
• Keen ability to accurately discern individual and team priorities in a fast-paced work environment
• Solid understanding of SDC service and technology offerings and related processes
• Excellent verbal and written communication skills
• Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
• Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc.

Benefits

• Competitive pay
• Generous time off
• Attainable career advances
• Positive work/life balance