The Manager, Business Operations will oversee processes and personnel responsible for proposal preparation, coordination with clients/partners, and project management. The role will require exceptional customer support skills, contract management experience, and leadership abilities.
Requirements
- Exceptional customer support skills
- Excellent understanding of contracts and demonstrated ability to manage contracts
- Ability to instill and maintain confidence in customer base
- Excellent leadership and management abilities
- Strong ability to motivate company personnel to meet project requirements within budget
- Solid independent, critical thinking ability and demonstrated ability to discern multiple viewpoints
- Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations
- Good analytical and problem-solving skills to include excellent ability to identify and resolve problems early
- Keen ability to accurately discern individual and team priorities in a fast-paced work environment
- Solid understanding of SDC service and technology offerings and related processes
- Excellent verbal and written communication skills
- Excellent computer skills to include strong knowledge and MS Office suite and Saleforce.com
- Ability to travel up to 25% of the time as needed for meetings, industry conferences, etc.
Benefits
- Competitive pay
- Generous time off
- Attainable career advances
- Positive work/life balance