Join a market-leading company in the telehealth industry as an IT Support Engineer - Tier 2. Support radiology and DICOM PACS systems, providing 24/7 on call coverage and resolving application incidents, maintenance items, and enhancement requests.
Requirements
- 1-3 years of experience in hospital imaging department processes and workflow
- 1-3 years of experience in PC and server hardware, networking, storage technology, and imaging modalities
- 2-3 years of strong remote customer technical support experience
- Systems analysis experience: administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
- Proven analytical and problem-solving abilities and utilization of disciplined troubleshooting methodologies
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer service orientation and focus
- Excellent interpersonal and communication skills, both oral and written
- Experience working in a team-oriented, collaborative environment
- End-user support in a multiplatform environment (mostly Windows)
- Document management systems and help desk software (a plus)
- 2-4 years of experience supporting PACS or other medical imaging systems administering, testing, maintaining medical information systems or knowledge of clinician workflow analysis
- 1-3 years of HL7
- 1-3 years of DICOM experience (Protocol, syntax, and compression ratios)
- Work experience with PACS vendor applications (preferably FUJI Synapse PACS, AGFA)
- Work experience with Nuance PowerScribe 360 Voice Recognition and Imaging Modality integration
- Understanding of Windows Networking, Active Directory, Group Policies, and WSUS/Patching
- Experience with Office 365 and SharePoint desired
- Basic understanding of IP routing
- Ability to effectively communicate with highly technical end-user staff (programmers, developers, etc.)
- Associate degree in Biomedical Technology, Information Technology, or related field
Benefits
- Competitive pay scale
- Full-time, non-exempt position
- Opportunity for career progress and talent mobility
