Account Manager

We're looking for a world-class Account Manager to support our professional sports clients globally based in the UK and across Europe. You’ll own the relationships we have with elite sports organisations providing training, sports consultancy and on-going support daily. In this role, you’ll become an expert in our industry-leading technology and make sure our clients get maximum value from our products and services.

Requirements

• Serve as the lead point of contact for all customer account management matters
• Provide Sports Science consultancy
• Be strategic in your approach, providing proactive, value add account management services
• Ensure clients are using most up to date products, and are fully trained on every aspect of the system
• Be highly personable and professional. Build and maintain strong, long lasting client relationships
• Ensure the timely and successful delivery of our solutions accordingly to customer needs and objectives
• Ensure prompt and accurate answers to clients’ queries and assist with challenging requests or issues escalations as needed
• Ensure client records are up to date and accurate in Salesforce, recording all interactions
• Visit clients throughout the year to ensure client’s needs and objectives are being met
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborate with the Sales Team to identify and grow opportunities within territories
• Continued contribution to the Sports Science Department which includes written Performance Insights
• Be committed to continuous professional development, keeping up to date with the latest developments in the athlete monitoring industry including competitor systems as well as Account Management skills

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance