Customer Support Specialist
StaxOrlando, Florida, United States
Posted January 29, 2026
Full Time
About the Company
Stax is a technology firm that designs and builds scalable software applications and cloud-native database platforms for its customers. The company also offers vendor contract management services to support business stakeholders.
Job Description
Join an award-winning team and help us redefine Customer Support in financial services. As a Customer Support Specialist, your role is to ensure a positive user experience for our members, primarily through customer service, troubleshooting technical issues, and providing feedback for process improvements.
Requirements
- 2+ years working with customers
- Excellent communication skills, to work within team and customer relations
- Strong customer empathy and the ability to de escalate in emotional situations
- Technical or financial support experience
- Excellent phone etiquette
- Ability to work under pressure in fast-paced environment and prioritize workload
- Comfortable with standard business software (Microsoft Office, Google, etc)
- Solution-oriented with the ability to think strategically and creatively in decision-making
- Strong work ethic
- Coachable and able to take direction and feedback well, yet being forward-thinking to challenge the status quo
- Strong attention to detail
- Bilingual - Fluent in English and Spanish a plus
