Site Support - Phoenix, AZ
STELLAR INDUSTRIAL SUPPLYTempe, Arizona, United States • Mesa, Arizona, United States
Posted September 25, 2025
23 - 26
Full Time
About the Company
Stellar Industrial Supply is a privately held, ISO/AS9120‑certified industrial distributor that supplies cutting tools, safety equipment, MRO, aerospace, marine, and integrated solutions to manufacturers, government agencies, and construction firms nationwide. The company differentiates itself through on‑site purchasing, receiving, and delivery services that streamline procurement and inventory management, delivering competitive pricing and cost savings. By investing in its own profitability and fostering close partnerships with customers and suppliers, Stellar delivers tailored, high‑quality solutions that enhance operational efficiency and customer satisfaction.
Job Description
We are seeking a Site Support Specialist to provide on-site customer service, manage inventory systems, and ensure our customers receive the highest level of support in the Phoenix, AZ area.
Requirements
- Provide outstanding on-site customer service and act as the first point of contact for product, delivery, and order inquiries.
- Process orders and quotes accurately using our ERP system (Prophet 21).
- Maintain and stock inventory in vending machines and designated storage areas.
- Coordinate with internal teams (Sales, Specialists, Customer Experience) to meet customer expectations and resolve any service issues.
- Utilize and troubleshoot automated systems such as vending machines and wireless warehouse tools (e.g., Arcturus).
- Expedite open quotes and orders with urgency and precision.
- Maintain accurate records and follow all customer site-specific guidelines and safety protocols.
- Accurately and efficiently analyze product usage reports to manage inventory levels according to service level expectations and place orders accordingly.