Power Plant Operations Engineer

We are looking for a Power Plant Operations Engineer to join our Network Operations team that operates, maintains, and optimizes performance of Stem's full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS).

Requirements

• Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Develop processes and procedures to support continuous improvement initiatives.
• Collaborate with Product Development Team to ensure operational sustainability point of view are considered during new product introduction (NPI)
• Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
• Create new rules for our data engine, to support strategic root cause corrections.
• Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
• Coordinate with field technicians during installation and operational issue resolution.
• Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
• Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.)
• Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
• Train and Support Tier 1 team on new Systems, Devices and Projects.
• Support integration team during testing and provisioning of new assets being built under Stem's portfolio of energy storage systems.
• Establish clear scope of work for managing field technicians and resolve unexpected roadblocks encountered during troubleshooting.

Benefits

• Competitive salary
• Opportunities for professional growth and development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Comprehensive benefits package