We are looking for a Power Plant Operations Engineer to join our Network Operations team that operates, maintains, and optimizes performance of Stem's full portfolio of C&I-sited behind-the-meter (BTM) and front-of-the-meter (FTM) energy storage systems (ESS).
Requirements
- Identify, prioritize, and troubleshoot ESS equipment and operational incidents in accordance with customer business requirements, organizational policies, and operational impact.
- Develop processes and procedures to support continuous improvement initiatives.
- Collaborate with Product Development Team to ensure operational sustainability point of view are considered during new product introduction (NPI)
- Create KPIs to analyze and discover possible growing issues and opportunities for improvement.
- Create new rules for our data engine, to support strategic root cause corrections.
- Provide timely responses to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
- Coordinate with field technicians during installation and operational issue resolution.
- Work with internal and external technical and service teams to support both temporary and permanent solutions to system issues, and to create and/or update knowledge base articles.
- Perform basic systems testing and operational tasks. (Installation of patches, network connectivity testing, script execution, etc.)
- Lead multiple ad hoc technical teams in operational environments with high uptime requirements.
- Train and Support Tier 1 team on new Systems, Devices and Projects.
- Support integration team during testing and provisioning of new assets being built under Stem's portfolio of energy storage systems.
- Establish clear scope of work for managing field technicians and resolve unexpected roadblocks encountered during troubleshooting.
Benefits
- Competitive salary
- Opportunities for professional growth and development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package