Desktop Support Analyst

Role Overview

Information Technology at Stepstone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to Stepstone’s users.

What You Will Do

Act as an initial point of contact for technical support requests by phone, email, and in person. Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications.

Why It Might Be a Fit

Strong customer service and communication skills are required. Ability to communicate technical details to non-technical users and prioritize work load effectively.

Requirements

• Strong customer service and communication skills
• Ability to communicate technical details to non-technical users
• Ability to prioritize work load effectively
• Able to work independently with minimal supervision
• Good troubleshooting skills and willingness to seek out existing issues

Benefits

• Salary Range - $54,000 - $60,000