Field Service Representative/Technician

Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 60 years. We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

Requirements

• Perform installation, start-up services, and operation instruction on all equipment represented by the company.
• Provide prompt follow-up reports on work performed, problems encountered, and customer concerns.
• Recommend improvements pertaining to the operation and reliability of our products, when appropriate.
• Form positive relationships with customers and their employees and serve as adjunct support in resolving equipment problems through recommendations and troubleshooting.
• Assist in training customers and other Field Service Representatives in the use, operation, adjustments, and proper maintenance procedures for our equipment.
• Maintain demo equipment and ensure proper operation; assist in customer presentation and demonstration, as needed.
• Learn the latest installation/maintenance procedures and techniques while assisting vendor technicians and other installers.

Benefits

• Competitive pay with incremental sign-on bonuses
• Attractive benefits package with health, dental, vision, and life insurance, plus PTO and retirement options
• Opportunities for on-the-job training, advancement, and earned accreditations
• An average of four days of regional travel, with overtime and mileage reimbursement