Front Desk Agent

Front Desk Agent to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel.

Requirements

• Operate the front desk according to standard operating procedures and with exceptional guest service
• Maintain accurate cash sheet and responsible for cash drawer balancing
• Know emergency procedures and how to respond
• Be knowledgeable of hotel promotions
• Maintain lobby and office area clean at all times
• Take and confirm credit cards for validity and acceptability
• Answer all calls within three (3) rings
• Resolve guest complaints
• Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards
• Maintains high standards of personal appearance and grooming, which include compliance with the dress code

Benefits

• medical
• dental
• vision
• PTO
• 401(k) matching
• wellness support
• life and disability coverage
• savings accounts
• tuition aid
• travel and lodging perks