General Manager

The General Manager oversees the hotel's operations, including sales, marketing, and financial performance, ensuring all departments meet company standards. This role is responsible for managing physical assets, budgeting, guest satisfaction, and staff development while driving revenue and profitability.

Requirements

• Supervise overall hotel operations, including sales, marketing, and financial performance.
• Provide the Revenue Management Department with market analysis and forecasts to optimize occupancy and rates.
• Ensure sales, front office, and reservations teams are trained in yield management procedures and rate structures.
• Administer cash handling, accounts payable, accounts receivable, payroll, and other financial transactions.
• Train staff on guest service procedures and directly handle difficult guest service issues.
• Maintain the physical condition of the hotel, overseeing preventive maintenance and CAPEX projects.
• Collaborate with ownership and corporate teams to ensure compliance with company policies and standards.
• Recruit, select, and train staff to meet guest service and revenue goals.
• Manage guest satisfaction surveys and programs, ensuring issues are addressed and resolved promptly.

Benefits

• Comprehensive benefits
• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks