Guest Service Agent

The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel's front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Requirements

• Previous experience in a hotel front desk or guest service role
• Strong customer service and communication skills
• Proficiency in using property management systems and basic office software
• Ability to handle cash transactions and perform basic bookkeeping tasks
• Excellent problem-solving abilities
• Strong organizational skills with attention to detail

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life and disability coverage
• Savings accounts
• Tuition aid
• Travel and lodging perks