Technical Support Engineer II
StoryblokMexico
Posted March 16, 2026
Full Time
About the Company
Storyblok is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era.
Job Description
Join Storyblok's Support team as a Technical Support Engineer II and handle escalated tickets, troubleshooting intricate issues independently. Collaborate with cross-functional teams and contribute to identifying inefficiencies in support processes.
Requirements
- Bachelor's or Master's degree in Computer Science or a related field
- 3+ years of Support Engineering, Software Engineering experience
- Thorough knowledge of consuming RESTful and GraphQL APIs
- Working knowledge of at least one modern JavaScript framework
- Experience with CMS in general, experience with Headless CMS is a plus
- Fluent in English with excellent verbal and written communication and interpersonal skills
Benefits
- Monthly remote work stipend
- Home office equipment package
- Home office equipment upgrade or membership to a local co-working space
- Sick leave benefit, parental leave and 25 days of annual leave
- Personal development fund
- VSOP (Virtual Stock Option Plan)
- Annual international team-building trip, quarterly and monthly online get-togethers