Customer Success Manager

Customer Success Manager role at Stripe, responsible for post-sales lifecycle of customers, leading to project success, retention, and renewal. Partner with users to maximize value from Stripe, drive business outcomes, and ensure excellent Stripe experience.

Requirements

• 8+ years of experience in a client-facing role, ideally in customer success, managing relationships with large, global, and complex organizations
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Experience building comprehensive account plans
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing large, complex projects and/or programs
• Experience handling difficult customers or situations and can demonstrate resolutions
• Ability to navigate data and people to find answers
• Strong understanding of business and products, and ability to research/self-starter

Benefits

• Competitive salary
• Generous paid time off
• 401k matching
• Retirement plan
• Health insurance
• Disability insurance
• Life insurance