Operations Manager, Enhanced Due Diligence

We are looking for an Operations Manager to join our Financial Crimes team in Mexico City. As a leader, you will be responsible for recruiting, managing, and developing a new team of Financial Crimes Operations Associates. You will guide your team in completing KYC reviews, identify gaps in current systems, and recommend process improvements to mitigate financial crimes risk.

Requirements

• Minimum of 5 years experience leading financial crimes teams
• Minimum of 12+ Years of Experience with payments, risk, compliance, and / or financial services industry operations
• Managed large teams (typically 30+) at global companies
• Expertise in KYC and AML regulations
• Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
• Experience working cross-functionally with multiple teams to deliver high impact initiatives
• Experience in delivering weekly and monthly business metrics and reporting
• An ability to partner effectively with globally distributed internal stakeholders
• Passion for process improvement and innovation by identifying and remediating quality gaps in team performance
• Excellent written and verbal communication skills in English and Spanish

Benefits

• Competitive salary
• Equity in the company
• Medical, dental, and vision insurance
• 401(k) matching
• Flexible PTO policy
• Professional development opportunities