Product Manager, Support Products - Support Experience

We're looking for a Product Manager to define the strategy for Consumer Support at Stripe, focusing on solving problems for a fast-growing segment. The role involves driving product quality, building systems for repeatable problem-solving, and creating observability across inbound and outbound volume.

Requirements

• 5+ years of relevant product management experience
• Computer Science background or equivalent technical skills
• Strong analytical abilities and experience with metrics
• Ability to craft a vision and strategy and drive the roadmap toward it
• Deep empathy for users