As a Risk Operations Analyst on the Strategic Supportability Operations team, you will investigate and assess complex, gray-area user business cases that require deep risk judgment and tailored solutions. You will go beyond standard procedures to understand the full risk profile of users, develop custom recommendations, and collaborate across internal teams to drive cohesive, well-reasoned decisions.
Requirements
- 5+ years of experience in risk management, compliance, fraud, financial operations, or a closely related field in a fast-moving environment
- Strong critical thinking and analytical skills, with the ability to synthesize multiple data sources into a coherent risk narrative
- Experience collaborating cross-functionally on complex problems and driving alignment across teams with competing priorities
- Ability to engage directly with users—including in difficult or sensitive conversations—with empathy, clarity, and professionalism
- Strong written and verbal communication skills; ability to articulate complex risk findings to varied audiences
- Comfort with ambiguity and fast-paced, constantly evolving environments
- Track record of identifying systemic problems from individual case patterns and driving process improvements
- Deep empathy for entrepreneurs and businesses, and genuine motivation to solve problems that empower them
- The ability and desire to challenge the status quo as a creative thinker who considers problems from a user perspective while being pragmatic and solutions-oriented
Benefits
- Competitive salary
- Equity
- Opportunity to work with a leading fintech company
