Salesforce Administrator

The Salesforce Administrator is a key role at Study Group, responsible for driving continuous improvement and enhancement of our Salesforce platform. The role will collaborate on gathering requirements, validating proposals, and delivering effective solutions across the Salesforce ecosystem.

Requirements

• Perform core administration tasks across the Salesforce ecosystem, including user management, security maintenance, and custom configurations using declarative tools like Flow.
• Design, build, and deploy multi-channel marketing campaigns and customer journeys, primarily using SFMC tools like Journey Builder, Email Studio, and Automation Studio.
• Manage the synchronization of data between Sales Cloud and Marketing Cloud to maintain data integrity and support a unified customer view.
• Create and manage data extensions for segmentation and targeting.
• Develop reports and dashboards in both Salesforce and Marketing Cloud to track campaign performance, monitor key marketing metrics, and provide insights to stakeholders.
• Deployment and testing using Git, sandboxes and the production environment to ensure integrations and functionality are fit for purpose.
• Collaborating with other Salesforce Administrators to validate business requirements and any considerations (security, scalability, limits).
• Working with the business to collate requirements and translate them into high-quality, robust solutions.
• Integrating, maintaining and administering business applications to Salesforce, such as Formstack, Survey Monkey, SMS Magic, RIO.
• Raise, monitor and resolve support cases with Salesforce Support.
• Assist with Salesforce related Service Desk tickets submitted by business or IT users.
• Adhere to Salesforce best practices, maintain documentation.
• Collaborating with IT / Developers for other systems in order to integrate across the business.
• Supporting other Salesforce Administrators and Developers.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan