Front Desk Supervisor

The Study at University of Chicago is seeking a Front Desk Supervisor to provide genuine hospitality and the highest quality of service to guests. The role involves organizing and conducting guest check-ins/outs, room reservations, requests, and inquiries, as well as ensuring exceptional guest experiences and adhering to hotel policies and procedures.

Requirements

• Full understanding of job duties within all front desk roles
• Ensuring adherence to hotel policies, procedures, and standards
• Ensuring efficient and accurate check-in/check-out procedures
• Exceptional guest experiences by addressing guest inquiries, concerns, and requests
• Assist with handling reservations and managing overbookings or special requests
• Manage guest check-ins/outs, handle inquiries, complaints, and special requests
• Perform weekly script audit and provide feedback
• Prepare and submit daily reports on guest arrivals, departures, and special requests
• Answer inquiries and accept reservations
• Coordinate with all departments of the hotel to manage guest requests
• Provide training to new front desk staff and assist with ongoing staff development
• Ability to make reasonable and professional decisions
• Accurately manage cash drawer and credit card system
• Communicate pertinent shift information to the next shift and direct supervisor
• Assist and guide the front office staff through their daily duties and responsibilities

Benefits

• Comprehensive benefits package
• Medical, dental, vision, life, and disability insurances
• Paid time off
• Paid holidays