IT Helpdesk Technician

The Help Desk Technician I/II identifies, researches, and resolves technical problems of moderate complexity. Provides support to end users for computer, application, system, device, access, and hardware issues.

Requirements

• Install operating system and company applications on new computers.
• Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
• Configure and support shared mini-computer stations.
• Provide user and technical support for on-premises, and remote employees.
• Responsible for VPN account setup/management and support.
• Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
• Utilize Active Directory Group Policy to manage Users and Organizational Units.
• Assist in managing wireless networks for multiple buildings and troubleshoot problems with wireless connectivity.
• Install and manage all printers/copiers.
• Manage badge printing operations, including creating, credentialing, and administering.
• Monitor backup software and restore files/directories whenever needed.
• Provide support for VoIP & Company issued phones
• Provide support relating to Windows OS.
• Update company intranet in Microsoft SharePoint.
• Assist in maintaining stock and organization of IT supplies.
• Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.