Operations Manager @ Hampton Inn Eastwood
Summit Hospitality IncorporatedWilmington, North Carolina, United States
Posted September 10, 2025
Full Time
About the Company
Summit Hospitality Incorporated operates a hotel division that manages hotel facilities, front desk operations, and on-site restaurants, focusing on maintenance, guest services, and staff training to ensure high guest satisfaction.
Job Description
The Operations Manager oversees Hotel Operations, reporting to the Assistant General Manager. This role involves managing Front Desk staff, maintenance, and F&B, coordinating guest services, and ensuring excellent service. The Manager is responsible for overseeing all aspects of the hotel's back-of-house operations and ensuring the highest standards of product and service.
Requirements
- Oversee front of house operations, including housekeeping.
- Oversee property management system and guest reservations.
- Oversee guest service relations and training.
- Monitor and control room reservations and inventory.
