Sun Country Airlines is seeking an Inflight Manager to be a Department Manager that will assist the Senior Manager of Inflight in the planning, implementation, and oversight of Inflight Operations. The Inflight Manager is responsible for the supervision and support of the Flight Attendants to ensure compliance with policies, procedures, and federal regulations to achieve safety, service, and operational performance goals.
Requirements
- Maintain a high level of knowledge in the following areas: Flight Attendant Manual, Department Memos, Service Duties/Responsibilities, Flight Attendant Policies and Procedures, Federal Regulations applicable to Flight Attendant Duties/Responsibilities, Transportation Security Regulations applicable to Flight Attendant Duties/Responsibilities, Department policies and procedures, Flight Attendant Union Agreement, Company Drug and Alcohol Program.
- Responsible for overall supervision, support, and coaching of Flight Attendants.
- Interacts daily over the phone, via e-mail, and face to face with the Flight Attendants and various departments throughout the Company.
- Mentors, supports, investigates, and determines outcome of investigations when violations of Company policy and/or Federal Regulations occur.
- Research reports received from Customer Service and provide appropriate follow up to Customer Service Department.
- Provides briefings to crews before, during, and after trips.
- Provide on-call assistance to respond to emergencies or assist with inflight operations decisions.
- Attend interdepartmental meetings representing the Inflight Department.
- Ensures Flight Attendants adhere to Federal Regulations, including Flight Attendant Manual compliance.
- Monitors daily operational performance, research delays to identify root cause, implement corrective actions to achieve operational performance goals.
- Conducts audits and quality assurance rides to ensure Flight Attendant compliance with policies and procedures and completes appropriate forms.
- Participate in Operations and Inflight Quality Assurance Meetings.
- Assists with hiring process for new Flight Attendants.
- Completes projects as assigned by the Sr. Director Inflight
Benefits
- Comprehensive benefit package including dental and vision
- PPO and high-deductible health plans
- Health savings accounts (HSA and FSA)
- Dependent Care
- Starting day one free standby and discounted travel privileges for employees, family, & friends
- 401(k) match
- Paid Time Off
- Paid holidays
- Life and AD&D Insurance
- Employee Assistance Program including counseling for employees and their family
- Fitness incentive and Stop Smoking Support
