Service Advisor

Sunbelt Fire is seeking a Service Advisor to support our continued growth across the Southeast. As a Service Advisor, you'll be the primary point of contact for customers, addressing inquiries and providing updates on service progress. You'll create estimates, manage work orders, and perform quality control inspections to ensure quality of all work and meet customer's expectations.

Requirements

• Serve as the primary point of contact for customers, addressing inquiries and providing updates on service progress
• Create estimates for customers within CRM (Salesforce) and ensure all estimates are within the company's scope of work and capabilities
• Efficiently manage the opening and closing of work orders, ensuring all necessary information is accurately recorded, documented, and approved by customer
• Perform quality control inspections throughout the repair and at completion to ensure quality of all work and meet customer's expectations
• Facilitate effective communication between technicians, the service department, and the parts department to ensure smooth workflow and timely repairs

Benefits

• Medical, Prescription Drug, Dental and Vision Benefits
• Company paid Life Insurance
• Company paid Long-Term Disability (Short-Term Offered)
• 401k with Company Match
• Vacation and Sick Leave
• Paid Holidays