DCIM Project Engineer

The DCIM Project Engineer will be responsible for identifying, analyzing, and resolving complex solutions related to data center infrastructure management (DCIM) and managing software implementations, system integration, and database population.

Requirements

• Ability to identify DCIM problem statement(s), solution proposal, and scope of work with a defined project plan.
• Setup and configure Sunbird’s DCIM suite including dcTrack and Power IQ.
• Articulate to a internal and client project team the necessary steps required to complete a statement of work.
• Accurately research technical specifications and images for IT and data center equipment located throughout any given data center environment(s).
• Analyze, scrub and migrate data from current source to DCIM database.
• Develop and enhance documentation to enrich a customer’s experience.
• Assist with software testing when new features and fixes are completed by engineering team.
• Facilitate timely resolution of customers’ issues by logging and maintaining resolution status in Sunbird Support Portal.
• Participate in the technical review process for product enhancements.
• Host online training session for clients and partners to maintain up-to-date knowledge of Sunbird’s software suite enhancements.
• Weekly status updates to clients on key deliverables, milestones, and billing against statement of work.
• Organize client teams and program manage Sunbird and client owned deliverables