The Investment Client Service Representative connects members with personalized financial solutions by supporting advisors, managing member interactions, and promoting investment services.
Requirements
- Serve as the first point of contact for established and prospective members, handling inquiries, scheduling appointments, and providing support for service requests.
- Manage member communications, including appointment confirmations, follow-ups, maintenance fee reminders, portfolio reviews, and other correspondence.
- Promote member retention and identify opportunities to deepen relationships through timely service and operational excellence.
- Maintain member accounts and records, including online access setup, account navigation, authorized signer updates, and supporting documentation.
- Manage the member relationship management system (CRM), ensuring accurate data entry, segmentation verification, and contact updates.
- Prepare and process all paperwork for investment and advisory accounts, ensuring compliance with all regulations.
- Monitor, process, and follow up on asset transfers, funding of Model Wealth Portfolio (MWP) accounts, trade rejects, and all trade-related issues.
- Accept and process client contributions and withdrawals, including IRA, 401(k), and other investment accounts.
- Handle deceased member accounts, including processing death distributions to beneficiaries.
- Conduct transaction requests and ensure compliance with procedures for checks and client requests.
- Maintain and update client files within internal systems.
- Open new accounts, including trusts, beneficiary IRAs, and brokerage accounts.
- Assist with Required Minimum Distributions (RMDs) and other retirement account services.
- Provide answers to member questions, including those beyond the scope of the Financial Services Consultant (FSC) role.
- Collaborate with FSC 3 on retirement accounts and trusts.
- Maintain regular client communication, including monthly email updates.
- Manage advisor schedules and daily calendars, including appointment scheduling and reminders.
- Coordinate monthly branch training, creating materials such as games and handouts to engage employees and improve referral accuracy.
- Provide education to frontline staff and members on MFS products and services, including new hire presentations.
- Track, enter, and report referral activity, maintaining dashboards to reflect progress.
- Support marketing initiatives, including newsletters, campaigns, seminars, surveys, and adherence to compliance guidelines.
- Maintain lobby marketing displays and materials, ensuring they are current and well supplied.
- Plan and execute member appreciation events, holiday outreach, and manage supply orders.
- Analyze and distribute incoming mail and manage office supplies such as letterhead and business cards.
- Comply with all Bank Secrecy Act (BSA) and regulatory requirements.
- Perform other duties as assigned.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
