Manager, Client Services
SunwardAlbuquerque, New Mexico, United States
Posted April 13, 2026
Full Time
About the Company
Sunward is a financial services firm specializing in mortgage and consumer lending, offering end-to-end loan origination, processing, and quality assurance services. The company focuses on delivering compliant, efficient lending solutions to support member growth and regulatory standards.
Job Description
Leads and manages the Service Desk team to ensure exceptional technical support and service delivery for credit union employees.
Requirements
- Minimum of six years of experience in technical support, including at least 2 years in a supervisory or managerial role leading front-line or support teams.
- Demonstrated experience managing vendor and partner relationships to support service delivery and issue resolution.
- Familiarity with credit union products and services is a plus.
- Jira Service Management experience, including User and Administrator roles, is desired.
- Managed Service Provider experience is a plus.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
