Database Support Engineer (APAC)

Supabase is the Postgres development platform, built by developers for developers. We're looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform.

Requirements

• Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.
• Provide consultative, proactive advice to optimize workloads, avoid common pitfalls, and tailored advice to our most advanced users.
• Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
• Ask smart, targeted questions that turn incomplete reports into actionable cases.
• Communicate clearly and empathetically with customer users of all levels—especially during high-impact or time-sensitive situations.
• Spot patterns across tickets and recommend improvements to docs, tooling, and the product itself.
• Mentor junior team members and help raise the overall bar for support quality.

Benefits

• Fully Remote
• ESOP (equity ownership)
• Tech Allowance
• Health Benefits
• Annual Off-Sites
• Flexible Work
• Professional Development